Delivery & Shipping


Interior Illusions partners with trusted third-party white glove delivery services to ensure your furniture is delivered with care and professionalism. Please review the information below to understand how delivery, shipping, and customer pick-ups are handled.


White Glove Delivery Service

We work with multiple accredited third-party white glove delivery companies and will obtain quotes to secure the best available delivery option for your order. Delivery pricing is provided in advance and is paid directly to the delivery company.

Accepted forms of payment typically include cash, check, Venmo, Zelle, Apple Pay, and other methods accepted by the delivery provider.


White glove delivery generally includes:

  • Professional delivery to your home or business
  • Careful placement of furniture in the room(s) of your choice
  • Unpacking and removal of standard packaging materials
  • Basic assembly, where applicable (legs, bases, simple components)


Delivery services do not include wall mounting, electrical work, plumbing, or modifications of any kind unless specifically arranged with the delivery provider.


Delivery Scheduling

  • All merchandise must be paid in full prior to scheduling delivery.
  • Your sales representative will coordinate delivery logistics and connect you with the delivery company.
  • Delivery windows are determined by the third-party delivery provider and may be subject to availability.


Liability & Damage Claims

  • Interior Illusions uses independent third-party delivery companies and is not responsible for their actions or services.
  • Customers must inspect all items at the time of delivery before signing the delivery acknowledgment.
  • Any visible damage or issues must be noted directly with the delivery company prior to signing.
  • All delivery-related claims, including damage, loss, or property impact, must be filed directly with the delivery company.
  • Once a delivery acknowledgment is signed without notation, the delivery is considered accepted and claims may be denied.


Interior Illusions is happy to assist in facilitating communication with the delivery provider when needed; however, final responsibility and resolution rest with the delivery company.


Customer Pick-Up Orders

Customers may elect to pick up their purchases directly from one of our locations or warehouses.

  • A minimum of 24 hours’ notice is required to schedule a pick-up.
  • Pick-ups must be scheduled in advance; walk-in pick-ups cannot be accommodated.
  • Customers are responsible for arriving with a properly sized vehicle suitable for the merchandise being collected.
  • Customers must bring blankets, straps, padding, and any other materials necessary to safely transport the furniture.


Heavy & Oversized Items

  • For large, heavy, or oversized items, Interior Illusions staff cannot assist with lifting or loading.
  • Customers are responsible for bringing sufficient manpower to safely load their purchase.
  • Interior Illusions is not liable for injury, damage, or loss resulting from customer-led loading or transportation.


Pick-Up Inspection

  • Customers must inspect all items prior to signing the pick-up acknowledgment.
  • Once signed, the merchandise is considered received in good condition.


If you have questions regarding delivery, shipping, or pick-up options, please contact your sales representative prior to purchase. We are happy to help guide you through the process and ensure a smooth experience.