Return & Exchange Policy


At Interior Illusions, we take pride in the quality of our merchandise and want you to feel confident in your purchase. Please review our return and exchange policy carefully, as it outlines important guidelines and limitations.


Showroom Floor Purchases

  • If you change your mind about an item, please contact the sales professional who assisted you to initiate a return.
  • Accessories and non-furniture items purchased from our showroom floor may be returned for exchange or store credit only.
  • Return requests must be made within 7 calendar days of the purchase date.
  • Items must be in original packaging and in the same condition as when purchased.
  • Items that are not received in original condition and packaging will not be accepted.


Furniture Returns

  • Eligible furniture returns are subject to a non-negotiable 30% restocking fee.
  • All outbound, return shipping, and delivery charges are the responsibility of the customer.


Special Orders & Custom Orders

  • All special orders and custom orders are final sale.
  • Special and custom orders are non-cancellable, non-returnable, and non-refundable.


Sale, Clearance & Outlet Items

  • Merchandise purchased at a discounted or clearance price is considered Final Sale.
  • Final Sale items are not eligible for return, exchange, or refund.
  • All items sold at our Outlet Store are Final Sale, with no exceptions.


Refund Method

  • Purchases over $500 paid by cash, check, or credit card will be refunded via company-issued check only.
  • Refund checks are mailed within 7 business days.
  • Purchases under $500 will be refunded in the original form of payment.
  • Credit card refunds must be issued to the same card used for purchase.


Online Store Purchases

To maintain inventory control and ensure timely processing, all online returns must be authorized in advance.

  • Online purchases may be returned only after a Return Authorization (RA) has been approved by Interior Illusions.
  • Return requests must be made within 14 calendar days of the purchase date.
  • To initiate a return, customers must contact our customer service team with their order number and reason for return. Please email paul@interiorillusionshome.com for return requests.
  • Once approved, customers will receive return instructions and the correct return location. Unauthorized returns will not be accepted.
  • Customers are responsible for properly packaging the merchandise to prevent damage during transit.
  • Customers are responsible for all return shipping costs, including freight for large items.
  • Items must be returned in original packaging, unused, and in the same condition as received.
  • Any damage resulting from improper packaging or return shipping may result in denial of the return or additional fees.

Refunds for approved online returns will be issued in accordance with our refund policy once the merchandise is received and inspected.


Additional Notes

  • No refunds will be issued on special orders.
  • Delivery, freight, and service fees are non-refundable.


If you have any questions regarding our return policy, please contact your sales professional prior to purchase. We appreciate your understanding and cooperation.